This Privacy Policy explains how Dracula, operated by Excite Ultra Media Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to all players residing in the United Kingdom. Please read this page carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account with us, we collect personal information such as your name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable regulatory standards. During transaction processing, we may also collect financial data — including details relating to the payment methods you use — to complete transfers securely and to detect any unusual or potentially fraudulent activity on your account.

We also gather technical data as you navigate our web platform. This includes session logs, browser type, device identifiers, and IP addresses. We use this information to maintain the security and stability of the platform, to diagnose technical issues, and to ensure that our services function correctly for you. Cookies are used to manage your session and remember your preferences; you can adjust cookie settings through your browser at any time, though doing so may affect certain platform features.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption during transmission, and stored on secure servers with strictly controlled internal access. Only those members of our team who require access to your data in order to carry out their role are permitted to view it. We do not sell your personal information to third parties under any circumstances.

There are limited situations in which we may share your data with external parties. Payment gateways require certain financial details to process your transactions. Identity verification services may receive relevant personal information to confirm your identity in line with responsible gambling and anti-money laundering requirements. We may also be required to disclose data to regulatory authorities — including the Anjouan Gaming Authority, under licence number ALSI-202601040-FI2 — when we are legally obliged to do so. In each case, data is shared only to the extent necessary and in accordance with applicable data protection standards.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we keep your data for the duration required by our regulatory obligations. Once that retention period has elapsed, your data is securely deleted or anonymised.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your account data where no legal obligation requires us to retain it. To exercise any of these rights, please contact us through our support channels, which are available directly on the web platform. We will respond to all data-related requests within a reasonable timeframe.

If we make any significant changes to this Privacy Policy, we will notify you through the web platform or by email before those changes take effect. We encourage you to review this page periodically to stay informed about how we handle your data.