Dracula is operated by Excite Ultra Media Ltd and was launched in 2025. We hold a licence issued by the Anjouan Gaming Authority under licence number ALSI-202601040-FI2, which sets the regulatory framework within which we run the platform. That licence is not a formality — it comes with obligations around how we handle player funds, how we respond to complaints, and how we conduct ourselves when things do not go as expected.

How We Operate

We are accountable to the Anjouan Gaming Authority for the way this site functions day to day. That means our practices around payments, game integrity, and player data are subject to oversight, and we are required to meet defined standards rather than set our own. If you ever have a dispute that we cannot resolve directly, the regulatory framework provides a route for escalation outside of our own processes. We think that matters, and we want you to know it exists.

When it comes to player money, we keep your balance separate from the funds we use to run the business. Operational costs are met from our own accounts, not from deposits sitting in the platform. This is a straightforward principle, but it has a practical effect: your withdrawable balance is yours, and it is not mixed up with anything else. Withdrawals are processed within 0 to 48 hours, and the minimum withdrawal amount is £20, the same threshold as the minimum deposit.

Our Standards for Players in the UK

Dracula is open to players in the United Kingdom, and we take that seriously in terms of how the platform is built. Safer gambling is not a section we added at the end — it shapes decisions about how accounts are managed and what tools are available to you. We provide controls that let you set limits on your own activity, and we expect our team to act on signs that something may not be right. If you need to take a break or close your account, we will not make that difficult.

We are also deliberate about which game providers and payment routes we list. The studios on the platform — including Pragmatic Play, Evolution, Nolimit City, Hacksaw Gaming, and others — are established suppliers whose games are tested and certified independently. We do not list providers simply because they are available; we consider whether their products meet a reasonable standard before they appear in the lobby. The same logic applies to payment methods: the options we offer, from cards and e-wallets through to cryptocurrencies such as Bitcoin and Ethereum, are ones we have assessed for reliability and security.

When something goes wrong — a payment that does not clear, a game that behaves unexpectedly, an account query that is not straightforward — we expect our support team to deal with it honestly and without unnecessary delay. We do not have a policy of making complaints difficult to pursue. If we have made an error, we will say so and put it right. That is the standard we hold ourselves to, and it is the one you should expect from us.